Frequently Asked Questions

+Are your therapists trained and certified?

All of our massage therapists possess a CA Massage Certification, with a minimum of 250 hours of training, and have their own individual professional liability insurance. We also offer in-house training on an ongoing basis.

+How long have you been in business?

Synergy Massage & Wellness was established in 2011 in San Francisco. We have always maintained high Yelp ratings and are currently one of the highest rated chair massage companies in the Bay Area.

+What is a chair massage?

Chair massage is a 15, 20 or 30 minute massage that focuses on the high tension areas of the neck, shoulders, back, hands and arms. The massage takes place seated in a comfortable, fully adjustable massage chair. Clients are fully clothed and minimal lotions may be used on the arms, hands, and neck. Please let your therapist know if you prefer no lotion, or have any medical conditions or allergies.

+How much space is needed?

Our massage chairs are so versatile, we can set them up almost anywhere you have space. The ideal setting for a more private and relaxing atmosphere, is a closed room with at least a 5x6 space per massage chair.

+I am pregnant, can I still receive massage?

Most definitely! Be sure to let the massage therapist know so they can assess what adjustments need to be made to ensure your safety and comfort.

+How many massage therapists will I need for my event?

Every event is unique so please contact us for a customized plan and quote for your specific event.

+How far in advance should we schedule with you?

Since we work with a very small team of highly qualified local massage therapists, last minute scheduling can sometimes be difficult. Generally speaking, we work best with at least 2 weeks notice for on-site chair massage events that require 1-3 massage therapists. For larger events, please allow 3 to 4 weeks for us to make the proper planning and arrangements. If you have a last minute request, please don't hesitate to contact us and we will try our best to accommodate your request.

+What is your deposit and cancellation policy?

We require a 20% deposit to book an event. You can cancel your event up to 72 hours in advance and receive a full refund on your deposit. With less than 72 hours notice, we will retain your deposit and your deposit can be applied to reschedule service in the future.

+Is gratuity included or required?

Gratuity is already included in our pricing for the Company Sponsored Plan.
For Co-Payment or Employee Paid plans, gratuity is not included in the pricing. Although, gratuity is not required it is a great way to let a therapist know how you felt about their work. Industry standard gratuity is $2 to $5 for every 15 minutes.